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Choosing your NuBra

Which NuBra should I try first?

Seamless is a good starting point for a smooth finish under fitted clothing. Feather-Lite offers lightweight fabric cups, while Seamless Push Up adds lower-cup padding for a fuller look. Choose based on your outfit, preferred coverage, and the specific product details.

What works with a backless dress or plunging neckline?

For backless, strapless, or spaghetti-strap outfits, compare adhesive styles without shoulder straps. Seamless may suit fitted fabric. With a plunging neckline, check cup coverage and neckline height. Very thin fabric may show edges, so try the bra with your outfit before the occasion.

How much cleavage and support can I expect?

Results depend on your shape, size, and cup placement. Padding can add fullness, but no specific cup-size increase is guaranteed. Adhesive bras support differently from bras with a band and straps, so consider the coverage and support you need.

What if my preferred size, color, or set is unavailable?

Check the item’s current options, or contact us to compare available alternatives for your outfit. Do not choose an unsuitable size just because it is in stock. We will not substitute an item in a paid order without your agreement.

How do I choose pasties and apply a lifting style?

Choose by desired coverage and the item’s dimensions rather than bra cup size alone. For lifting styles, apply the coverage section first, then gently position the upper tab without pulling tightly. Check the product page or contact us for the specific dimensions.

How do lift inserts and size enhancers differ?

Lift inserts focus on a push-up effect; size enhancers are generally larger and fuller. Use them with a conventional bra as directed. Adhesive options, shapes, and left-right orientation vary by model. Check the item details; a fixed cup-size increase is not guaranteed.

Why does my packaging look different?

Packaging appearance alone does not establish an item’s condition. If concerned, contact us with the style, purchase channel, packaging, and batch-label photos. Do not use an item with unusual seals, adhesive, or condition. Packaging alone cannot confirm quality or authenticity.

Can I preorder an unavailable item or get a restock alert?

Preorders and estimated dispatch dates depend on the current listing. Sign up for a restock alert if that option is offered; a restock date is not guaranteed. For an unavailable item in a paid order, contact us to check waiting, alternative-item, or refund options.

Size and shade

How do I choose a size if I am between sizes?

Use the size chart for the specific style along with your usual band and cup size. Between sizes, a smaller cup offers less coverage and a larger cup more coverage. Sizes across styles or sizing systems are not automatically equivalent. Contact us if you would like help choosing.

What if my breasts are different sizes?

Start with comfortable coverage on the larger side, then adjust the other cup’s position. Clasp compatibility and mixed-size purchase options vary by item. Contact us to check your specific style before planning a mixed-size set.

How do I choose a shade and will it show in photos?

Choose a shade you like that creates less contrast under your outfit. Screens, lighting, and fabric affect color and visibility. For flash photography, test with your actual outfit and lighting beforehand. No shade can be guaranteed invisible under every fabric.

How do I choose a shapewear size?

Use the size chart for that shapewear item with your waist and hip measurements. Do not apply adhesive-bra cup sizing. If measurements are missing or unclear, contact us before buying.

Wearing and fit

Can I wear NuBra while sweating or swimming?

Sweat, water, and oils can affect adhesion. Apply to clean, completely dry skin with no lotion, sunscreen, or perfume in the application area. Check the exact item’s directions before swimming or intense activity. Stop wearing it if it becomes noticeably loose or uncomfortable.

Can I wear it all day and reuse it?

Follow the wear and care directions for your specific item. Comfort and reusable lifespan vary, so a fixed wear time or number of uses is not guaranteed. Allow a shorter first wear before an important event, and stop if you notice pain, burning, itching, or significant redness.

How do I apply NuBra and fasten the clasp?

Start with clean, completely dry skin without lotion, oil, or powder. Apply one cup at a time, gently smoothing from the outer edge, then fasten the clasp. Reposition if it will not close rather than force it. Avoid repeated peeling, and stop if uncomfortable.

How do I apply lifting pasties or attach straps?

Follow the guide for the exact item. For lifting pasties, apply the coverage section before gently securing the upper tab. Check strap attachment points and compatibility first. Do not pull too tightly or force an incompatible accessory.

What if the fit looks uneven or the edges show?

Check sizing, cup placement, and fabric first. Placement adjustments may help uneven or flattened results. Visible edges alone do not establish which size to change to. Results vary by shape. Contact us for fitting guidance; body photos are not required.

Care and storage

Do I need a special cleanser or skin-preparation product?

Choose a suitable mild cleanser allowed by the care directions, without oils, lotions, fragrance, or scrubbing particles. Do not use laundry detergent or a bar soap with unknown ingredients directly on the adhesive. A third-party skin-preparation product is not required; check its label and compatibility before use.

Can I clean contaminated adhesive or add more glue?

Gently clean as directed and fully air-dry. Do not scrape, tear, use solvents, or add glue yourself. Cleaning may not restore adhesion. If contamination or damage was present on arrival, contact us with photos.

How should I wash, dry, and store my NuBra?

Gently hand-wash as directed with a small amount of suitable mild cleanser, rinse with cool water, and air-dry. Do not machine-wash, soak, rub the adhesive with a towel, or heat-dry. Store fully dry in a suitable case; reapply a protective film after drying if one was supplied.

How do I know when to replace my NuBra?

If the adhesive no longer holds reliably after proper cleaning and full air-drying, or the item is damaged, stop using it and consider replacing it. Lifespan varies. Contact us about a new or early-use issue rather than assume normal wear.

How should I store it at home or pack it for travel?

Store fully dry in a suitable case in a cool, dry place away from sun. Avoid long-term storage in cars or bathrooms, and protect from pressure while traveling. Temperature and humidity can change adhesive feel; do not apply heat. Stop use and contact us if it becomes loose, deformed, or unusual.

Accessories

Are straps extenders and older clasps compatible?

Check the bra and accessory models first. Center-clasp attachments and upper fabric-loop attachments work differently and are not interchangeable. Older or specialty clasps also need checking. Contact us with a photo of the product’s attachment points; body photos are not needed.

Can a broken clasp, strap, or extender be replaced?

Replacement parts or another resolution depend on the model, purchase date, and damage. Contact us with the order number and photos. Do not force the part or continue wearing a makeshift repair.

Orders and payment

What if I did not receive an order confirmation?

Check spam, junk, and promotions folders and search for NuBra. If it is still missing, contact us with your checkout email and order number, if available. We can verify and help locate or resend the confirmation. Avoid reordering until order and payment status are checked.

Which payment methods can I use and what if payment fails?

Use the payment methods currently displayed at secure checkout. If payment fails, first check for an existing order or charge, then contact your card issuer or try another available method. Never share card numbers, passwords, or security codes by email, chat, or phone.

Why do I see a pending or duplicate charge?

An additional entry may be a temporary authorization or may need review. Contact us with your order number and a screenshot showing dates, amounts, and transaction status, with sensitive information hidden. We will check payment records before confirming the resolution.

Why is my discount code not working?

Check the dates, eligible products, minimum spend, usage limits, and whether another offer is already applied. If it still fails, contact us with the promotion code and error screenshot. Avoid repeated payment attempts just to test the code.

Can I add a discount after purchase or use a gift card with one?

Discounts generally need to be applied at checkout. Any adjustment after payment depends on the promotion terms. Whether a gift card can be combined with a code is confirmed at checkout. Contact us if you need help, but do not send a full gift-card code.

Where can I see tax and my order total?

Review the item, shipping, and tax breakdown at checkout. For cross-border orders, check whether import charges are included. If a total looks wrong, contact us with the destination and a screenshot of the breakdown.

Can I cancel my order?

Contact us immediately with your order number and checkout email. Cancellation depends on the order’s current processing status and is not complete until confirmed. If it has shipped, we will check the applicable next options.

Can I change an incorrect shipping address?

Contact us immediately with your order number and full corrected address. After verification, we will check whether it can be updated. A change must be confirmed, and changes after dispatch are not guaranteed.

Can I change, add, or remove items from my order?

Contact us promptly with the requested style, size, color, and quantity. Changes depend on processing status, stock, and any price difference. Added items may require a separate order; shipping charges are not automatically combined.

Why is an in-stock item unavailable for my address?

Stock availability does not mean an item ships to every address. Check your address, then contact us with the item link, destination ZIP or postal code, and error screenshot. P.O. Boxes, forwarding addresses, and international destinations need checking. Do not use an incorrect address to bypass a restriction.

Who can help with wholesale or business purchasing?

Use our contact page to share your email, items, and approximate quantities. Your business inquiry can be routed to the appropriate contact; pricing, eligibility, and supply terms require confirmation. Personal purchases can be made through secure checkout.

Shipping and tracking

When will my order ship and what does processing mean?

Order processing and carrier handoff are separate stages. A tracking number alone does not mean the carrier has the package. Check the handling information that applies to your order, and contact us with the order number if that window has passed.

When will it arrive and can you guarantee an event date?

Delivery depends on handling time, the selected service, destination, and tracking. Transit estimates generally start after carrier handoff. Estimates are not guaranteed dates. For a wedding or trip, allow extra time and check delivery options before ordering.

Where can I find my carrier and tracking number?

Check the shipping email sent to your checkout address, including spam. Use the carrier’s official tracking link in the notification. If tracking is missing or not working, contact us with your order number.

Can my order arrive in more than one package?

Check the shipping notifications for your order. Multiple parcels may have separate tracking. If items are missing, contact us to check whether another package is on the way. If there is no additional parcel, we will review the missing item.

What should I do if tracking stops or delivery is delayed?

A short gap between scans does not necessarily mean a loss. If tracking remains unchanged, shows an exception, or passes the estimated window, contact us with the order number. We will check the details, follow up, and tell you when to expect an update.

What if my package may be lost?

Contact us for review; a tracking pause alone does not confirm a loss. Once the shipment qualifies for lost-package resolution, we will explain the refund or replacement options applicable to your order. Replacements require stock and address confirmation.

What if tracking says delivered but I cannot find it?

Check the mailbox, nearby delivery spots, front desk or mailroom, and neighbors where appropriate. If you still cannot find it, contact us with the order number. We will review delivery records and any available photo, then confirm the next steps.

What happens if my package is returned to sender?

Contact us to check the return reason and progress. Once receipt is confirmed, we will explain available refund or reshipping options and any applicable charges. Do not pay again first; a corrected address must be confirmed before reshipping.

How do I check international shipping and import charges?

Confirm destination support, listed charges, and recipient requirements at checkout. If a carrier requests payment or documents, contact us with the notice and sensitive information hidden so we can help check order-related details.

Returns and refunds

Can I return or exchange an item after trying it on?

Eligibility depends on the purchase channel, return window, item condition, and terms at purchase. Adhesive intimate items may have hygiene restrictions; wrong items, defects, and discomfort need separate review. Contact us for instructions before mailing anything back.

What is the return window and can I return an item with the film removed?

Review the return policy that applied when you ordered, or contact us to confirm the window and condition requirements. Original protective film, opening, and skin contact may affect eligibility. Report quality or safety concerns separately, and obtain instructions before returning anything.

Are size exchanges free and who pays return shipping?

Exchange eligibility and charges depend on the reason, item condition, and applicable policy. Wrong or defective items are reviewed separately from preference returns. We will explain return requirements, labels, and charges before you decide. Do not return or discard the item first.

Can I return part of a set and do I need to return the gift?

Set and promotion terms determine partial-return eligibility, refund allocation, and gift requirements. Contact us first and keep all items and packaging. Do not send part of a set back before receiving instructions.

Is a discounted item refunded at full price or the price paid?

Refunds are generally based on the amount actually paid for the affected items, not the pre-discount price. Partial refunds require discount allocation; tax and shipping follow the applicable order terms. The amount will be confirmed before processing.

When will my refund appear and what if it is missing?

Once successfully submitted, your refund date and amount can be confirmed. Posting time depends on the payment provider. If it remains missing beyond the reference window in the confirmation, contact us so we can recheck the status and provide an available transaction reference.

When will my replacement ship and can I change its address?

After a replacement is confirmed, stock, address, and progress must be checked. Dispatch follows the confirmation for that replacement and actual handoff records. If the original address cannot receive it, contact us to verify a new address; do not assume it has changed.

Can I return an international order or one shipped to Alaska or Hawaii?

Support and return arrangements depend on the purchase channel, order terms, destination, and issue. Contact us with the order number and delivery region, and mention any wrong item, defect, or discomfort. Do not return it before the options are confirmed.

Product help and skin concerns

What if I have sensitive skin or a known material allergy?

Review the specific item’s materials and directions. If you have a known adhesive or material allergy, check with a healthcare professional before use. Do not apply to broken or irritated skin, and stop if irritation develops. A short trial does not guarantee an allergy-free experience.

Can I use it while pregnant, nursing, or recovering from treatment?

Check with a healthcare professional who knows your situation before use during pregnancy, nursing, or recovery. Do not apply to wounds or broken or irritated skin. We can provide product materials and directions, but cannot assess individual medical suitability.

What if it will not stick or comes loose?

Stop wearing it if it feels noticeably loose. Check that skin and adhesive are clean and fully dry and that the cleanser is suitable. If a new item or one cared for as directed still will not stick, contact us with the order number, label, and photos of both adhesive surfaces.

What if an item is missing?

Contact us with the order number and photos of all items received and the shipping label. We will check for split shipments, then review the missing item and explain available replacement or refund options once confirmed.

What if I received the wrong item, size, or color?

Contact us with the order number and photos of the item label and shipping label. Once the mismatch is checked, we will explain the applicable options. Do not mail it back yet; return instructions and any charges will be explained first.

What if my item arrives damaged, unsealed, or apparently used?

Do not use an item with seal, adhesive, or hygiene concerns. Keep the item and packaging and contact us with the order number and photos of the issue, packaging, and shipping label. Do not return or discard it before review.

What if my cups are deformed or delaminating, or an underwire is damaged?

Stop using an item that is deformed, cracked, delaminating, or has a sharp area. Contact us with the order number, model, and photos, noting whether it arrived that way. Do not steam, heat, or bend it to repair it yourself.

How do I remove it gently and clean residue from skin?

Unclip first, then slowly remove one cup at a time from an edge, supporting nearby skin with your other hand. Gently clean residue with mild soap and water as directed. Avoid yanking, scrubbing, or using harsh solvents on your own. Stop use and consult a healthcare professional for ongoing discomfort.

What should I do if I develop a skin reaction?

Stop using the product and remove it gently. For serious symptoms or trouble breathing, seek emergency medical help immediately; for ongoing discomfort, contact a healthcare professional promptly. Contact us with your order number and product batch label for follow-up. Intimate body photos are not needed.

What if I cannot find an answer here?

Use our contact page to tell us what you need help with. For an existing order, include the order number, checkout email, and necessary product photos. Do not send sensitive payment details or intimate body photos. We will review the situation and explain the next steps and follow-up arrangements.

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